Job Title: Receptionist/Gift Shop Coordinator
Job Type: Full-Time
Reports to: Experience Manager
Location: Virunga Mountain Spirits – Musanze
Virunga Mountain Spirits is a new craft distillery/agro-tourism site located at the foothills of the Virunga Mountains that will open in Musanze, Rwanda in October 2024.
The first product will be a premium craft potato vodka made with unloved potatoes sourced from the Winnaz potato crisp factory and local farmer cooperatives. Virunga Mountain Spirits and Kinigi Grill prides itself on producing premium spirits and providing exceptional food, beverages and service to our patrons.
Job Overview:
We are seeking a detail-oriented and motivated receptionist/gift shop coordinator to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing daily operations in the reception/gift shop area, and ensuring an inviting atmosphere for all guests. This role involves handling visitor check-in, sales transactions and reporting, inventory tracking and management.
Key Responsibilities:
Reception:
● Greet customers warmly and provide assistance with their needs
● Address customer issues directly and/or seek the support of your supervisor
● Provide check-in services for all visitors via our visitor management system
● Collect contact information and other required information on all visitors
● Collect payment for tour packages and walk-ins, if visitors have not paid in advance
● Ensure visitors who need driving support have access to cars/drivers or just drivers if they have their own cars
Routine office administration and tasks
Gift Shop
● Process sales transactions accurately and efficiently using the point of sale
(POS) System
● Perform regular cash reconciliations and handle cash and credit transactions securely
● Answer customer inquiries about products, promotions and gift shop policies
● Maintain the cleanliness and organization of the gift shop, restocking items as needed
● Assist in supply planning and inventory management, including products being sold on consignment
● Assist in preparing supplier sales reports due the 2nd day of every month for the previous month; share those reports with the suppliers, as per the VMS
Consignment Agreement
● Assist with supplier payments based on invoices received
● Stock, re-stock and manage merchandise displays to ensure an appealing presentation
● Handle returns and exchanges according to gift shop policies
● Promote and up-sell store products and special offers to enhance sales
● Address and resolve customer complaints in a professional manner
Required Qualifications:
● High school diploma or equivalent
● Previous retail or customer service experience strongly preferred
● Excellent English language skills, oral and written, a must
● Strong interpersonal communication skills
● Proficient in using POS systems and basic computer applications
● Demonstrated mathematical (addition, subtraction, multiplication, division) skills
● Ability to handle multiple tasks and work in a fast-paced environment
● Attention to detail and a commitment to a high standard of customer service
● Flexible to work on weekends, late hours and holidays, if needed.
● Positive attitude is a must
Equal Opportunity Employer
We are an equal opportunity employer and prohibit discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, ethnicity, nationality, religion, family or parental status, gender identity, sexual orientation, or any other status, in compliance with Rwandan and international human rights laws. We do not tolerate discrimination or harassment based on any of these characteristics and encourage applicants of all ages
and backgrounds.
Applications should include:
● Cover letter
● Detailed CV
● List of 3 – 5 references, including current supervisor
All inquiries and completed applications should be directed to us via email at karen@virungamountainspirits.com.
Please do not contact us by phone or Whatsapp regarding your application. Only shortlisted candidates will be contacted.